Return & Exchange Policy

At Thobe Legacy, we want you to feel confident and happy with your purchase. We carefully inspect every item before shipment and encourage you to review product details, measurements, and sizing information before placing your order.

Returns

We accept eligible returns requested within 3 calendar days of delivery.

To be eligible for a return:

• You must contact us within 3 calendar days of the confirmed delivery date.
• The item must be unworn, unused, unwashed, and unaltered.
• All original tags and packaging must be intact.
• The item must be free from perfume, makeup, deodorant, stains, pet hair, or any signs of wear.
• The item must be returned in the same condition in which it was received.

Returns requested after the 3-day return period will not be accepted and will be only eligible for exchange.

How to Request a Return

To request a return, contact us within 3 calendar days of delivery at thobelegacy@gmail.com and include:

1. Your full name and order number.
2. The item you would like to return.
3. The reason for the return.

Please do not send an item back without first receiving return authorization from Thobe Legacy. Unauthorized returns will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.

We strongly recommend using a trackable and insured shipping service, as Thobe Legacy is not responsible for return packages that are lost, delayed, or damaged in transit.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Items that do not meet our return conditions will not be eligible for a refund and may be returned to the customer at the customer’s expense.

Exchanges

We accept eligible exchange requests within 3 calendar days of delivery, subject to product and size availability.

Customers are responsible for:

• Shipping the original item back to Thobe Legacy.
• Shipping costs for the replacement item.

If the requested size or item is unavailable, you may choose another available item or request a refund, provided the original item meets all return eligibility requirements.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items.
• Items purchased with a final-sale promotion.
• Custom or special-order items.
• Altered or personalized items.
• Gift cards.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an incorrect item or an item with a manufacturing defect, contact us within 3 calendar days of delivery and include clear photos of the item and packaging.

We will review the issue and provide the appropriate resolution. Damage caused by wear, improper handling, washing, alterations, or failure to follow care instructions is not considered a manufacturing defect.

Color & Appearance

We make every effort to display product colors and details as accurately as possible. However, colors may vary slightly due to lighting, photography, screen settings, and device displays. Minor color variations are not considered defects.

Sizing

Customers are responsible for reviewing the size guide and product measurements before purchasing. If you are unsure about sizing, we encourage you to contact us before placing your order for personalized sizing assistance.

International Orders

International customers are responsible for return shipping costs and any applicable customs duties, taxes, or fees. Original customs charges, duties, taxes, and shipping fees are non-refundable.

Contact Us

For return or exchange requests, contact:

Thobe Legacy
Email: thobelegacy@gmail.com

Important: Returns and exchanges must be requested within 3 calendar days of confirmed delivery.

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